At Level 4x4, we want you to be fully satisfied with your purchase. If your wheels or parts don't meet your expectations, we are here to help.

1. Return Window

You have 30 days from the date of delivery or local pickup to request a return.

2. Eligibility & Condition

To be eligible for a return, items must be:

• Brand New & Uninstalled: Wheels must not have been mounted on tires or a vehicle.

• Original Packaging: Items must be in their original manufacturer boxes with all hardware, center caps, and manuals included.

• Resalable Condition: No scratches, chips, or signs of road wear.

3. Non-Returnable Items

• Wheels that have had tires mounted on them.

• Custom-built or special-order items.

• Used or installed parts.

4. Restocking Fees & Costs

• Restocking Fee: Returns are subject to a restocking fee of 10% to 25%, depending on the vendor and item type.

• Return Shipping: The customer is responsible for return shipping costs for "changed mind" or "ordered wrong item" returns.

• Original Shipping: Original shipping charges are non-refundable.

5. Local Returns (In-Store)

If you picked up your order locally or want to return it to our shop:

• Please contact us to schedule a return drop-off.

• If you paid via Cash or Zelle, your refund will be processed via the same method or a business check, subject to inspection of the items.

6. Damaged or Incorrect Items

Please inspect your items immediately upon arrival.

• If your order arrives damaged or incorrect, you must notify us within 48–72 hours.

• Please provide photos of the boxes and the damaged items.

• In these cases, we will cover the return shipping costs and provide a replacement.

7. How to Start a Return

Do not ship items back without authorization. To start a return:

1. Email us at support@level4x4.com

2. Provide your Order Number and reason for return.

3. Once approved, we will issue a Return Merchandise Authorization (RMA) and instructions.